APPOINTMENT POLICY
All treatments at Beauty by Jen require appointments scheduled at least 72 hours in advance. A non-refundable deposit of 50% of the treatment cost (excluding any additional services) is necessary at the time of booking. We accept payments via cash, card, and online methods, but please note that we cannot accept £50 notes or any currency not issued by the Bank of England due to forgery concerns.
CONSULTATION REQUIREMENT
At Beauty by Jen, we require all clients, both new and returning, to attend a consultation before any treatment. This is crucial for ensuring safety and effectiveness, as it allows us to identify any contraindications that might affect your treatment options. The consultation typically lasts no more than 15 minutes and may require a GP letter in certain cases. Additionally, a patch test may be necessary 24-48 hours before the treatment to check for potential allergies.
DURING YOUR TREATMENT
To enhance your experience at Beauty by Jen, please minimize distractions by:
Silencing all mobile devices and personal electronics.
Removing jewelry and valuables relevant to the treatment area.
Keeping pets and children away from the treatment space.
Avoiding food or drink near the treatment area; a sealed bottle of water is allowed away from electrical equipment.
It is essential that children do not interact with any equipment or disrupt the treatment process. Please ensure their care is arranged so you can relax and enjoy your session.
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CANCELLATION AND RESCHEDULING GUIDELINES
Beauty by Jen requires at least 24 hours' notice for any cancellations or rescheduling of your appointments. If notice is not given, a fee of 50% of the total treatment price will be charged. We understand that unexpected situations can arise, and if that happens, we will communicate with you as soon as possible to accommodate your needs.
